In order to set up an account with Puppy Playtime an individual customer is required to enter their accurate and current account details.

Full order payment must be made by the account holder via Eway, the company responsible for facilitating the direct debit payments system on behalf of Puppy Playtime. in accordance with the Puppy Playtime terms and conditions.

The direct debit will be made up to 5 days prior to delivery. The transaction is between the account holder and Eway on behalf of Eway.

The customer must have sufficient funds or credit available at the time of each transaction.

If payment is unable to be processed at the time of the transaction, a second attempt will be made to make the transaction within 24 hours. You will be notified via email of the failed transaction.

If payment is not received after the second attempt you will not receive your scheduled delivery.

There will be no refunds where the customer has not adhered to the payment terms and conditions and policy of Eway.

All orders are on a continual payment structure nominated by the customer, unless notified in writing by the customer to info@puppyplaytime.com or cancelled via customer’s personal profile.